Returns and Refunds

A1 - Returns 

Our policy on returns lasts 28 days. If 28 days have gone since your purchase and/or receipt of goods, we unfortunately can’t offer you a refund or exchange however we will endeavor to discuss this with you and find a resolution to any issue you may have wherever possible subject to .

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as plants, cannot be returned. We also do not accept product returns on anything that is a custom order unless it has been created/manufactured/ordered improperly or to the spec requested. 

Additional non-returnable and refundable items: 

* Gift cards 
* Visitation bookings for special requests  
* Some bespoke items and furnishings such as mattresses outside our normal policy remit are also not accepted, these however can be discussed upon purchase.  

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds or in-store credit are granted: (if & where applicable) 

* Products with obvious signs of use, wear, damage or if the products does not meet re-stockable standards. 
* Any item not in its original condition, is damaged or missing parts for reasons not due to our or the manufacturers error. 
* Any item that is returned more than 28 days after delivery 

B1 - Refunds (If & where applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. 

B2 - Late or missing refunds (if applicable) 

If you haven’t received a refund yet, please first check your bank account or card issuer.  
Then contact your credit card company or bank, it may take some time before your refund is officially posted and cleared.  

If after the above and 7 working days has expired since the refund issue, please contact us at or on 01955 606030 / 01955 602454 

C1 - Returns on promotional items, discounted Stock & sales.  

Only regular priced products not discounted may be refunded, unfortunately sale items cannot be refunded and are discounted on the understanding that they may be end of life, discontinued damaged, stock that is unobtainable or any for any number of other reasons disclosed at point of sale. These are sold as is or as seen.  

C2 – Returns on unwanted Items (if applicable)Returns on on-wanted products that are not faulty may only be returned at our sole discretion and will only consider a refund on these non-custom/special orders once the request has been put across formally in writing. This request must be made within 10 days of purchase and the return will be subject to stocking fee’s of an amount appropriate to take into consideration of labour, logistics and item value. Delivery charges are non-refundable. 

D1 - Exchanges (if applicable) 

We will only replace items if they are defective or damaged upon receipt. Please check your items within 3 working days of receipt for us to act on any damages that may have occurred during transit & delivery.   

E1 - Gift returns 

In unity with our standard return's policy, it is the customers responsibility to keep a record of the purchase via receipt/invoice and provide this within 28 day's of purchase/receipt of good's.  

F1 - Shipping & transport 

You will be responsible for paying for your own shipping costs for returning your items should there be nothing wrong with your order once delivered. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund should this be organized by us (Sams Furniture Ltd) 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We endeavor to do this as quickly as possible to avoid disappointment & delays. 

If you are shipping an item over £50 in value & is larger than standard parcel sizing, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise.  
G1 - Returning address  
All returns should be addressed to Sams Furniture Ltd with the address marked to be delivered to 118 High Street, Wick, Caithness, KW14LR with your full order number written below for faster processing, if we are unable to determine the order for which the return is for, you may find a delay in the processing of your exchange or refund.